Contacts

Note: Submit all payments, forms, documents and/or correspondence to the return mailing address indicated on recovery correspondence you have received. Otherwise, refer to the contact information provided on this page.

Important Note: Be aware that the CMS recovery portals are also available to easily manage cases, upload documentation, make electronic payments and opt in to go paperless.

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For Non-Group Health Plan (NGHP) Recovery: Medicare Secondary Payer Recovery Portal (MSPRP)

https://www.cob.cms.hhs.gov/MSPRP/ (Beneficiaries will access via Medicare.gov)

For Group Health Plan (GHP) Recovery: Commercial Repayment Center Portal (CRCP)

https://www.cob.cms.hhs.gov/CRCP/

To electronically submit and track submission and status for Workers’ Compensation Medicare Set-Aside Arrangements (WCMSAs) use the Workers Compensation Medicare Set-Aside Portal (WCMSAP)

https://www.cob.cms.hhs.gov/WCMSA/login (Beneficiaries will access via Medicare.gov)

Benefits Coordination & Recovery Center (BCRC)

BCRC Customer Service Representatives are available to assist you Monday through Friday, from 8:00 a.m. to 8:00 p.m., Eastern Time, except holidays, at toll-free lines: 1-855-798-2627 (TTY/TDD: 1-855-797-2627 for the hearing and speech impaired).

Note: For information on how the BCRC can assist you, please see the Coordination of Benefits page and the Non-Group Health Plan Recovery page.

Data Collections (Coordination of Benefits)

Please mail correspondence related to reporting a case, coordination of benefits, etc. to:

Medicare – Data Collections

P.O. Box 138897

Oklahoma City, OK 73113-8897

Fax:

1-405-869-3307

For Non-Group Health Plan (NGHP) Recovery initiated by the BCRC

For electronic submission of documents and payments please see the portal information at the top of this page.

The following addresses and fax are for information relative to NGHP Recoveries (e.g. all NGHP checks and inquiries including liability, no-fault, workers’ compensation, Congressional, Freedom of Information Act (FOIA), Bankruptcy, Liquidation Notices and Qualified Independent Contractor (QIC)/ Administrative Law Judge (ALJ)):

Non-Group Health Plan (NGHP) Inquiries and Checks:

NGHP

P.O. Box 138832

Oklahoma City, OK 73113

Special Projects: (e.g. all Product Liability Case Inquiries and Special Project Checks)

Special Projects

P.O. Box 138868

Oklahoma City, OK 73113

Self-Calculated Conditional Payment Amount Option and fixed Percentage Option:

Self-Calculated Conditional Payment Amount/Fixed Percentage Option

P.O. Box 138880

Oklahoma City, OK 73113

Fax:

1-405-869-3309

Workers’ Compensation Set-Aside Arrangement

Please mail Workers’ Compensation Set-Aside Arrangement (WCMSA) Proposal/Final Settlement to:

WCMSA Proposal/Final Settlement

P.O. Box 138899

Oklahoma City, OK. 73113-8899

For electronic submission of documents see the portal information at the top of this page.

Fax:

1-405-869-3306

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Commercial Repayment Center (CRC)

CRC Customer Service Representatives are available to assist you Monday through Friday, from 8:00 a.m. to 8:00 p.m., Eastern Time, except holidays, at toll-free lines: 1-855-798-2627 (TTY/TDD: 1-855-797-2627 for the hearing and speech impaired).

Note: For information on how the CRC can assist you with Group Health Plan Recovery, please see the Group Health Plan Recovery page. Effective October 5, 2015, CMS transitioned a portion of Non-Group Health Plan recovery workload from the BCRC to the CRC. Please see the Non-Group Health Plan Recovery page for more information.

Group Health Plan (GHP) Recovery

For electronic submission of documents and payments please see the portal information at the top of this page.

Group Health Plan (GHP) Inquiries and Checks:

Medicare Commercial Repayment Center – GHP

P.O. Box 680

Lathrop, CA 95330

Fax:

1-844-315-4313

For Non-Group Health Plan (NGHP) Recovery initiated by the CRC

For electronic submission of documents and payments please see the portal information at the top of this page.

Non-Group Health Plan (NGHP) Inquiries and Checks:

Commercial Repayment Center – NGHP

P.O. Box 1610

Lathrop, CA 95330

Fax:

1-844-315-7627

Additional Contact Information

Contact 1-800-MEDICARE (1-800-633-4227) to:

• Obtain general Medicare information.
• Obtain information about Medicare Health Plan choices.
• Order Medicare publications.
• Get assistance with Medicare.gov.

Contact Social Security Administration (1-800-772-1213) to:

• Enroll in the Medicare program.
• Replace your Medicare card.
• Change your address.
• Verify Medicare coverage.

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